Refund Policy
Clear guidelines for our financial modeling education programs
At TechLinkSpark, we understand that investing in financial modeling education is a significant decision. Our refund policy reflects our commitment to transparency and fairness while protecting the quality of our educational programs for all participants.
This policy applies to all our financial modeling courses, workshops, and certification programs offered through techlinkspark.com. We've designed these guidelines to be straightforward and protect both our students and the integrity of our educational offerings.
Refund Eligibility Criteria
- Early Withdrawal Period: Full refunds available within 7 days of program enrollment, provided no course materials have been accessed or downloaded.
- Medical Circumstances: Refunds considered for documented medical emergencies or serious health conditions that prevent program completion.
- Technical Issues: Refunds available if our platform experiences extended outages (more than 72 consecutive hours) that significantly impact your learning experience.
- Program Cancellation: Full refunds provided if we cancel a scheduled program due to insufficient enrollment or unforeseen circumstances.
- Duplicate Enrollment: Refunds available for accidental duplicate registrations reported within 14 days of the second enrollment.
Refund Process Timeline
Submit Request
Contact our student services team at info@techlinkspark.com with your refund request, including your enrollment details and reason for the request.
Processing begins immediatelyDocumentation Review
Our team reviews your enrollment status, course progress, and any supporting documentation you've provided with your request.
2-3 business daysDecision Notification
You'll receive an email notification with our decision and next steps. If approved, we'll outline the refund amount and processing timeline.
Within 5 business daysPayment Processing
Approved refunds are processed back to your original payment method. Processing times vary by payment type and financial institution.
5-10 business daysCommon Refund Scenarios
Course Not Started
If you haven't accessed any course materials within 7 days of enrollment, you're eligible for a full refund minus processing fees.
Partial Completion
Students who have completed less than 25% of course content may be eligible for partial refunds based on individual circumstances.
Medical Emergency
Documented medical emergencies are reviewed case-by-case, with refunds typically approved regardless of course progress.
Program Changes
If we significantly change program content or schedule after your enrollment, you may request a full refund or transfer to another program.
Payment Methods & Processing Times
Refunds are processed back to your original payment method. Processing times vary depending on your payment method and financial institution.
Important Considerations
- Downloaded course materials, certificates, or completed assessments may affect refund eligibility
- Group enrollment discounts may impact individual refund amounts
- Some specialized workshops with limited seating have different refund terms outlined at enrollment
- Payment processing fees (typically 2-3% of transaction amount) are deducted from refunds
- Refund requests must be submitted in writing through official channels
- Students who violate our terms of service forfeit refund eligibility
- Corporate training programs follow separate refund guidelines outlined in contract agreements
Questions About Refunds?
Our student services team is here to help with any questions about our refund policy or to assist with refund requests. We aim to respond to all inquiries within 24 hours during business days.